Description
Hays ist ein weltweit führender Personaldienstleister, der sich auf die Rekrutierung von Spezialisten konzentriert - sowohl für den Projekteinsatz als auch für Festanstellungen und auf Zeit. In Deutschland, Österreich und der Schweiz vertrauen mehr als 600 internationale Topunternehmen auf unsere qualitätsgesicherten Prozesse, wenn Sie Experten suchen.For our client, a global pharmaceutical comapny, we are looking for a
Sharepoint Tier 2 Supporter (m/f)
Referenz: -en
Beginn: asap
Dauer: 4 MM
Ort: in Basel region
Branche: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Ihre Aufgaben:
- Responsibilities:
- Monitor tier 2 support tickets assigned to the SharePoint team and ensure they are closed within the stated SLA
- Liaise with SharePoint team (developers, project manager) to complete support cases that require developer/programmer assistance
- Usage questions (helping the end user with SharePoint functionality eg. site creation/config, permissions, )
- Business analysis/tech. implementation (assess what the user wants to achieve, and then use SharePoint knowledge to assist them in implementing a solution)
- Connecting SharePoint with external data sources (eg. Oracle, SQL Server, Web Services, Excel, Reporting Services)
- Working with our platforms team to copy/move/restore sites or content using DocAve
- Assisting users with the use of our 3rd party tools: Nintex, Quest, and Lightning.
- Liasing with our platform support team (SharePoint admin team) where neccessary to complete support cases that require server intervention
- Manage relationship with tier 1 help desk team to ensure they are aware of new application features, changes, known issues, etc.
- Assist with QA testing of new features / functionality added to the SharePoint platform
- The role is primarily a user facing role that does not require development work or SharePoint administration, although experience in these areas would be beneficial as an aid to
- an overall understanding of SharePoint technology.
Ihre Qualifikation
- Required Skills (Deep understanding)
- Must have excellent communication skills & ability to describe technical concepts to non-technical people
- Must be able to provide excellent customer service to our end-users
- Excellent problem solving skills
- Ability to creatively solve user needs by leveraging SharePoint out of box features
- Ability to articulate relevant SharePoint features that fulfill users' needs (What purpose does SharePoint serve to the business? What functionality does it provide to different levels of user? (Readers, Contributors, Site Admins))
- SharePoint 2010 browser based usage/configuration
- Configuration of SharePoint 2010 out-of-box web parts (eg. Content Editor Web Part, Content Query Web Part, etc.)
- SharePoint 2010 Security model (groups, permission levels, permissions)
- Skills (Good understanding)
- SharePoint 2010 Administration (Installation, configuration (central admin))
- SharePoint 2010 LOB Data integrations (eg. BCS, Web Services, Excel Services, Reporting Services, Visio Services)
- SharePoint 2010/Office 2007 integrations
- SharePoint Designer 2010 (site customization, working with data views, master page customization, ...)
- InfoPath 2010
- Desirable Skills
- DocAve (backup/restore for SharePoint)
- Nintex Workflow 2010
- Quest Web Parts (v5.5)
- Lightening tools web parts
- Understanding of the SharePoint Object Model/API
Skills:
- Application/Trading Support
- System Administration/Support C/S
Keywords: Sharepoint Support