Description
To manage the Production team comprising Project Managers and Language Quality Leads.
To manage multiple language translation and related services projects, deciding on the required process, ensuring delivery to clients requirements, within schedule, to budget and in line with agreed processes.
Responsibilities:
Manage and monitor the work of the members of the Production Team to ensure projects are delivered to client requirements, within budget and to schedule.
- Manage and monitor the work of the members of the Production Team to ensure team compliance to ISO procedures and each person’s roles and responsibilities.
- Manage and monitor the work of the members of the Production Team to ensure compliance to internal project requirements.
- Manage the members of the Production Team to ensure management’s required actions are completed successfully.
- Responsible for organising staff to ensure to ensure cover is in place at all times and workloads are in line with agreed working practices.
- Responsible for monitoring and reporting to management on Production Team key performance indicators including project KPIs.
- Responsible for organising project processes to ensure that deliverables meet all customer requirements and internal project requirements (budget, schedule etc).
- Responsible for ensuring all members of the Production Team are trained adequately on internal procedures.
- Ensures linguistic assets, including terminology resources and other sources of information defining customer profile and non-project-specific requirements, are kept up to date.
- Ability to do the role of a Project Manager if required (for cover and as required)
- Contributes to determination of project requirements when requested by Sales through project evaluation.
- Develop and improve efficiencies and processes on each client to increase project and client margins.
- Comply with, maintain and update company procedures as necessary.
Skills:
- Third level degree, preferably in Software Localisation, Translation, Business or related discipline.
- 5 years or more relevant PM experience in a translation / localisation or similar environment.
- 2 years Team Management experience in a translation / localisation or similar environment.
- Exceptional and proven Team Management skills.
- Exceptional and proven Team motivational skills.
- Strong and proven interpersonal skills and team-player ethos.
- Exceptional and proven decision making skills.
- Ability to clearly and accurately record and summarise project information.
- Exceptional organisational, multi-tasking, planning and project handling skills.
- Strong and proven Project Management skills
- Strong Trados understanding to be able to direct the members of the Production Team.
- Strong and proven client relationship management skills.
- Strong and proven vendor relationship management skills.