Senior Technical Writer

Texas  ‐ Onsite
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Keywords

Description

We have an excellent opening for a Senior Technical Writer to create End-User Help Documentation and training materials in a variety of formats. Deliverables may include, Training Guides, Quick Reference Cards, Job Aids, Simulations, and PowerPoint presentations.

The Senior Technical Writer responsibilities
- To develop written information about the organization's computing systems that aid in their development, use, and support. Outputs include will include a range of documents to be read by both technical and non-technical personnel across all departments.
Strategy & Planning
- Liaise with department heads and end users to define identify business procedures and establish documentation needs for hardware and software.
- Analyze IT project requirements to determine types of documents needed.
- Collaborate with systems and development staff to collect and interpret technical information.
- Liaise with printers and graphic artists to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality.
Acquisition & Deployment
- Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.
Operational Management
- Develop documentation project plans and timelines.
- Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.
- Edit written documentation of development and other IT staff to create unified and consistent support documents.
- Establish, communicate, and maintain documentation standards, and provide training where required.
- Maintain currency and accuracy of all documentation.
Senior Technical Writer required skills include
- Over 3 years equivalent work experience in Technical Writing and Editing
- Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
- Knowledge of information gathering, planning, and organizing methods and principles.
- Experience with Current Desktop publishing tools
- Strong understanding of document formatting and presentation techniques.
- Experience in Instructional Design and Course development, Graphics, and Page Layout & document design
- Must be proficient in MS Office (preferably 2010)
- Experience with graphics software (Adobe Illustrator) and simulation software (Adobe Captivate)
- University degree in the field of English, Communications, or Journalism. A background in technology is desirable.
- Exceptional written and oral communication skills.
- Superior attention to detail.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly, specifically complex technical information.
- Ability to analyze target audience and to present ideas in user-friendly language.
- Good understanding of the organization's goals and objectives.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.

CCCi Story
Since 1978, CCCi has delivered over nine million hours of IT expertise and support to more than 375 clients. We are also proud to be one of the largest woman-owned IT consulting companies headquartered in the Southeast and serving our customers nationally. When you join our team, you'll soon discover the CCCi difference.

We strive to understand your professional and personal objectives, and engage you with opportunities that help you achieve both. To demonstrate our commitment to your well-being and satisfaction, we offer an industry-leading compensation and benefits package including:
- Your choice of compensation plan, including salaried, straight hourly or hourly + PTO (paid time off) and holiday pay options.
- We also offer: Major Medical choices, Dental, Vision, Disability and Supplemental Life all effective the first day of the month after your hire.
- 401k plan with only a 30 day eligibility period.

Start date
ASAP
Duration
3 months
From
Generic Network
Published at
08.09.2011
Project ID:
234688
Contract type
Freelance
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