Description
Enterprise Help Desk AnalystOur large Energy client in Charlotte, NC is looking for an Enterprise Help Desk Analyst. Candidate will serve as an Enterprise Help Desk Analyst responsible for answering customers’ calls (50 -70 per day), provide problem isolation and resolution with a 1st call resolution rate >60% in a multi-platform, diverse systems environment. Analyst records, monitors, and follows up on client inquiries to ensure customer satisfaction.
Minimum requirements include, preferred, proven Workstation hardware experience and 3-5 years proven IT Call Center experience. Enterprise Help Desk provides service to internal clients on a 24x7 basis.
REQUIRED: Excellent Communication Skills-written, verbal and listening. Problem Solver, One Microsoft certification (A+, MCP, Net+), Two year associates degree in computer science or computer related field and/or 3-5 years equivalent experience and experience in a large enterprise helpdesk. DESIRED: Utilities Day Schedule Bill.