Description
Tier 1 Investment Bank are currently looking for a strong individual to work within the client services group- in the payments space.
PEGA knowledge is key
Languages definitely a plus- French or German
The role entails day-to-day account servicing and resolution of routine to moderately complex inquiries and operational requests for accounts and clients. Identify, resolve and discover root causes through research and analysis to provide solutions to basic and moderately complex requests in a timely manner with consistently high quality. Responsible for account management (based on client requests received) including: handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution. Utilizes expertise to drive results within the established framework of defined processes to resolve complex requests. Understands the end-to-end process for sales, service and Fulfillment. Interacts continuously and deepens relationships globally with internal business partners as well as clients to further enhance client delight. May have in person client engagement and presentation responsibilities. Also responsible for monitoring accuracy of data input into systems of record, information gathering, report generation and troubleshooting. Maintain high standards on internal operational and financial controls to ensure risk mitigation protecting the client and the Bank. Solid knowledge of bank systems and navigational skills. Must be extremely client focused, a strong and flexible team player, be adept at communicating crisply and candidly, able to improve processes, drive for results and take ownership to enhance client delight.