SERVICE CHARGE TEAM LEADER (Interim)

Hampshire  ‐ Onsite
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Keywords

Description

Job Title: Interim Service Charge Team Leader. Reference: 3587
Assessment date: 10th October 2011
Interview dates: 5th, 6th, 7th October 2011

Position 1 Location: St Mary Street - Southampton, SO14 1NU
Position 2 location: London
Department: 931 - Finance
Pay Rate: £32,000-38,000 per Annum
Job Type: Full time
Duration: 12 months
Number of Vacancies: 2
Hours: 35
Vacancy Category: Finance
Criminal Record Bureau (CRB) disclosure required? No
Care Quality Commission (CQC) check required? No

Do you have strong financial and performance management skills?
do you have social housing experience?
do you have an understanding of services charges?
Would you like the opportunity to work for Hyde Housing in Southampton or London?

The Hyde Group is one of the UK's leading providers of social housing. We manage over 45,000 properties and provide affordable housing for over 120,000 residents. We operate in London, the South East, the East of England and the East Midlands, generating an annual turnover in excess of £200m. You will be working in a fantastic environment with supportive colleagues and this is your chance to be an integral part of a great organisation.

The Job: PLEASE NOTE 1 role based in Southampton the other in London

The main purpose of the role is to lead, manage and motivate the Service Charge Team within the region to deliver a responsive service to residents. Produce accurate service charge budgets and statements, as well as monitoring spend on individual schemes.

The main responsibilities include performance managing the Service Charge Coordinator team within the region through the delivery of an efficient and responsive service charge process ensuring excellent customer service is delivered. Monitor individual performance through appraisals, one to ones and absence management. Coach and develop team members in order to deliver excellent customer service, Prioritise team and individual activities ensuring achievement within agreed deadlines, Produce detailed estimates of future costs as part of the budget setting process.

To calculate provisions based upon actual replacement and refurbishment requirements, check contracts and the allocation of costs to schemes, Review exceptions within schemes and resolve issues, Liaise with key internal stakeholders and obtain approval from local teams, Monitor the spend on each scheme within their region on a monthly basis in accordance with the management accounting timetable, in order to promptly log, investigate and resolve any variations and issues that arise.

Resolve any issues resulting from the exception reports produced on a monthly basis by the Senior Finance Officers, ensure invoices are logged promptly and accurately resolving any issues through liaison with internal stakeholders.

What we are looking for:
The ideal candidate will have service charge experience however we will consider candidates who have a strong financial background with customer service and performance management experience.

We live by our values and have a clear, ambitious vision. The organisation is undergoing a root and branch transformation and has ambitious plans for the future.

If you thrive in a changing environment, want to leave your mark on the organisation, enjoy innovating and putting the customer at the heart of everything you do, why not come and join us?
Please apply for an immediate response.

Start date
ASAP
Duration
12 months
From
Generic Network
Published at
09.09.2011
Project ID:
235850
Contract type
Freelance
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