Description
Customer Service Representative job #2625 -- Akron/Canton, OhioNortheast Ohio manufacturer seeks a Customer Service Representative to fill a Contract position.
Complete Description:
• Respond to and assist customers who communicate via e-mail or telephone with service problems and requests
• Responsible for accurately relaying customer needs to appropriate field management and technical associates
• Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions
• Respond to customer network operation centers that use Auto-dispatch Systems. Provide for appropriate acknowledgment of call by accurate coding
• Provide proper handling of customer dissatisfaction issues and escalation of urgent service needs via message to appropriate personnel or transferring caller
• Participate in meeting group service objectives of a 24-hour/7 day call center through contribution to capacity
• Perform other functions as required for the successful operation of the organization
• Assignments require some investigation and some independent judgment
Skills:
• High School Diploma or GED - Required
• Customer Service Representative experience - Required - 6 -- Months
• PC and Windows Software experience - Required
Must reference Customer Service Representative job #2625 when applying to this position and email your resume to: .
Integrity Technical Services, Inc. does not charge a fee for finding anyone a job.
Compensation: $10.60 per hour.
Integrity Technical Services, Inc.
14 Whitehall Drive Suite 102
Akron, Ohio 44278
Toll Free: 1-
Akron: Cleveland:
email: