Service Support Manager

Edinburgh  ‐ Onsite
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Keywords

Description

Our client - a global reaching financial services organisation - has commissioned us to recruit a project manager with demonstrated experience of change/project, problem and incident management. The job's main purpose is to manage a smootransition through change across platforms specifically in technical data management.

Main features of the role will include:

  • Change management - ensuring maximum performance through reviewing risk and minimising impact on customers
  • Risk management and incident control - Identify quick solutions and have a proactive approach to problem solving
  • Supplier management - develop and maintain relationships with key stakeholders to ensure customer satisfaction
  • Preparing business cases - experience is required in managing service level performance and reporting

Our client requires essential experience in:

  • Project/change management experienced in either financial or technical frameworks
  • Continuous improvements in the customer service experience improving cost efficiency and excellent customer services
  • Adaptability in a changing and challenging environment
  • Proactive problem solver
  • Risk management
  • Relationship builder and effective communicator

You will have a proven record of accomplishment in delivering quality and a value for money service. The role is an 11-month contract with a highly competitive salary and a good benefits package.

Start date
15/09/11
Duration
11-months
From
Generic Network
Published at
10.09.2011
Project ID:
236303
Contract type
Freelance
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