Description
Our clients expect the best and that is what we are looking for, so if you are that high quality individual who is professional in all aspects of your work, then Acrodex is interested in talking to you about joining our team of information technology professionals. You will be supported by an outstanding group of like-minded technology and business professionals who are known for their reputation, commitment to quality, delivery and uncompromised customer service. This is the reason why our clients rely on us as trusted advisors and it is through our clients recommendations that new business opportunities arise.About the Company
Acrodex is a full spectrum, enterprise-wide technology solutions provider that has been in the IT business since 1984. We deliver end-to-end solutions: application innovations, systems integration services, hardware and software, and managed services including computer facilities management, application management and life cycle management services. With over 500 employees we deliver quality service from our office locations in Edmonton, Calgary, Toronto, Vancouver, Regina, Winnipeg and Fort McMurray. We offer a full benefits program which includes Life Insurance, Accidental Death and Dismemberment, Short and Long Term Disability, Extended HealthCare (including a Vision Care program), and Dental care.
General Accountability:
The Service Desk Analyst reports to the Team Lead, Service Desk. The Service Desk Analyst is responsible for managing incidents reported by customers to the Service Desk and is involved in providing response to end users regarding Information system problems and troubleshooting.
Specific Accountabilities:
Entry Level. Provide basic first level support to user application problems.
Duties may include:
1. Record problems through discussion with the user and create ticket
2. Diagnose basic problems in discussion with user and forwards to the appropriate level of support
3. Ensures documentation is complete and follows up with user
4. Escalation of critical issues to the appropriate support group
5. Desk-side support of PC hardware/software; asset management; process responsibility within Incident/Problem Management and Service Desk
6. Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our clients
7. Other basic administrative duties as required
8. Understands and demonstrates the willingness to promote Acrodex's vision and values
Qualifications (Education/Experience/Skills & Abilities)
1. Minimum High school diploma
2. Post-secondary diploma/certificate preferred
3. 1-2 years related experience and/or IT Customer Service experience beneficial
4. Strong communication, organizational, customer service and problem solving skills
5. A+ certification would be an asset
Should you have interest and are qualified for this exciting position, please submit your covering letter and Resume.
We thank you for your interest in this opportunity however, only applicants short-listed for interview will be contacted.