Description
We are looking for a consultant with experience in multichannel retail to join us at a project in one of our consulting clients.
The consultant will, as part of a small team, own customer experience through the project, bringing established and best practice into the process definition and lead on providing customer insight and developing the multi-channel user journeys.
The consultant will:
Review existing customer data and research
- Conduct interviews/workshops
- Analyse existing customer journeys/drop-outs/etc...
- Manage interaction design/wireframe development for to be customer journeys
The main skills for this role are:
- Customer insight/segmentation/personas
- User-centred service design (designing the service not UX laying out wire-frames)
- Multichannel retail
The role will have a duration of 3 months, will be London based and start date is end September/beginning of October.
Please send me an email indicating your rate and availability.