French Speaking Customer Service Representative NH011146

London  ‐ Onsite
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Keywords

Description

Job Title: French Speaking Customer Service Representative

Ref:  NH011146

Language Recruitment Services (LRS) is currently recruiting for a first class Customer Service Representative with French language skills to work at their client’s offices on inbound and outbound telephone campaigns, you will be working as part of a highly driven team and will need to deal with complaints whilst maintaining outstanding professionalism at all times.

Key Responsibilities and Accountabilities:

  • Effectively manage inbound and/or outbound telephone calls and  emails from existing customers as well as potential customers 
  • Ensure quality standards are met/exceeded, as set out in the Quality Programme.
  • Offering advise and  product expertise  to customers
  • Working to set targets and striving to achieve / exceed them at all times
  • Resolve customer service complaints/issues in a timely and effective manner, only escalating to the Team Manager when necessary
  • Responsible for administration
  • Suggest ideas for continuous improvements of procedures in all part of the business

Key Experience and Skills:

  • Fluency in French, both verbal and written
  • Proven experience in a fast-paced customer service environment
  • Able to compose emails and letters, using excellent spelling and grammar
  • Outstanding communication skills and prioritisation skills
  • Experience of IT systems such as Microsoft Word, Excel and the Internet
  • A second European language would be highly desirable

Please send your CV in word format to the email address quoted, other formats will not be accepted

 Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment.

 Applications can only be accepted from individuals who are eligible to work in theUK
Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise.

                LRS is an Equal Opportunities Employer

Start date
n.a
From
Generic Network
Published at
15.09.2011
Project ID:
238965
Contract type
Freelance
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