Description
OPERATIONS MANAGER
RESPONSIBLE TO: GENERAL MANAGER
RELIEF WHEN ABSENT: COO - INTERNATIONAL
LOCATION: DUBAI OFFICE
1. Responsibilities
? Profitability of company in accordance with predetermined budget
? Ensuring company objectives are met
? Manage contract solicitation and contract allocation
? Conformance with the business management system
? Liaise with all clients on a continual basis to ensure the latest action
? Handle client concerns
? Write sales proposals and distribute
? Make sales calls, phone and visits
? Write agreements and distribute
? Client presentations
? Entertain clients both on a formal and informal/personal level
? Ensure that all show invoices are raised, accurate and issued in the required time frames
? Ensure that both the day-to-day and long-term operational needs of the company are met
2. Strategy and Marketing
? Being aware of, nurturing and directing the company's mission and purpose
? Ensuring that the company's activities and performance meet market needs
? Ensuring that the market is aware of and holds in high regard the company's services
? Monitor and review all proposals & agreements
3. Core business - Operations
? Manage and develop the Onsite Project team
? Oversee best practices in Operation processes
? Train staff in the area of Onsite Project Managers
? Manage the running of registration operations onsite at events
? Liaise with the client organizer, pre/during and post show
? Represent the Company to clients throughout the Middle East
? Contact clients to confirm their requirements
? Assist Sales Director with the writing of proposals for client events
? Oversee the respective client accounts, ensuring the full services of the companies are offered
? Develop positive relationships with clients and maintain business leverage within the industry