Description
Looking for a Service Desk Analyst who is ideally ITIL v3 Foundation qualified.Essential Criteria:
Experience of working in a high-volume service desk.
Experience in working with service delivery organizations (both in-house and third party supplied) and good inter- and intra-team relationship building skills.
Demonstrable Experience with technologies including:
Windows XP, Windows 7 & Office Suites.
Active Directory
A range of computing platforms, (desktops, laptops, tablets, PDAs and mobile phones)
Local Area Networking (LAN) and remote access services (such as VPN)
Microsoft Office (2003+) productivity suite including. VBA macro programming an advantage.
Corporate messaging using Outlook/Exchange platform for thick client, web-based email and handheld devices.
Instant messaging using Windows and Yahoo clients.
Strong communication skills, ie very customer-focused, articulate and methodical
Proven skills in IT problem analysis/diagnosis and resolution
Strong experience of industry standard compliance demands - for example, SOX and FSA regulations
Strong Incident & Escalation management experience, following ITIL principles
Strong written and verbal communication skills
Strong analytical skills
ITIL v3 Foundation level qualified
Desirable Criteria:
Scripting and Automation skills.
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.