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Call Center Business Lead

Washington  ‐ Onsite
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Keywords

Description

Local candidates preferred
US citizen or permanent resident only.

Position Description:
Client is integrating to an online customer service model.
This role will include business process design/operating model design, business requirements, and gap analysis.

Required Skills, Knowledge and Experience:

  • 10+ years overall experience - Customer Service SME
  • Well versed in Call Centers and Customer Service
  • Experience with business process design/operating model design, business requirements, and gap analysis
  • Oracle/Siebel knowledge preferable

Email your Resume with ' Call Center Business Lead " in the subject line.

Start date
n.a
Duration
9-12 month contract
From
Generic Network
Published at
17.09.2011
Project ID:
240428
Contract type
Freelance
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