IT Analyst job #2553 -- Akron/Canton, Ohio

Ohio  ‐ Onsite
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IT Analyst job #2553 -- Akron/Canton, Ohio

Due to an increase in workloads, a local Manufacturing company is seeking an IT Analyst to add to their staff.

In the role of IT Analyst, you will perform advanced operational and/or technical support functions to maintain and improve company systems. You will interact and process internal, Customer, and Supplier requests. In addition, you will develop and maintain documentation for team processes and procedures. The position requires excellent organizational skills and the ability to multi-task in an IT environment. Excellent inter-personal skills and above average verbal and written communication skills are also needed.

Your general functions will include:

• Interacting with team members, customers and suppliers to meet service levels
• Collaborating with regional IT associates located around the world to resolve issues
• Maintaining records and ensuring proper tracking and control of IT assets
• Participating as needed in Critical Incident and Post Implementation reviews
• Researching, resolving, and responding to requests received via the Service Desk and other channels, creating knowledge-base solutions and providing assistance to Service Desk associates and other channels
• Provisioning and support of IT assets
• Recording, communicating, and resolving technical and non-technical issues
• Mentoring and training other team members
• Reviewing and approving knowledgebase solutions created by Associate IT Analysts- Bachelor's degree in Computer Science, Management Information Systems or related study; or 2+ years of applicable work experience
• Industry- recognized certifications are desired
• Detailed knowledge of PC hardware and software installation and configuration
• Strong analytical and problem solving skills a must
• PC skills in Windows OS, Networking, and Laptop technologies
• Strong customer service skills

Skills Requirements:

• Bachelor's degree in CS, MIS or related study or applicable work experience - Required - 2 Years
• Industry- recognized certifications - Desired
• Knowledge of PC hardware and software installation and configuration - Required
• Strong analytical and problem solving skills - Required
• PC skills in Windows OS, Networking, and Laptop technologies - Required
• Strong customer service skills -- Required

Must reference IT Analyst job #2553 when applying to this position and email your resume to: .

Integrity Technical Services, Inc. does not charge a fee for finding anyone a job.

Compensation: $15.86 per hour.

Integrity Technical Services, Inc.
14 Whitehall Drive Suite 102
Akron, Ohio 44278
Toll Free: 1-
Akron: Cleveland:
email:
Start date
n.a
From
Generic Network
Published at
27.09.2011
Project ID:
244978
Contract type
Freelance
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