Description
Our client, a global blue chip organisation, is looking to recruit the services of an experienced Retail Pilot Lead. Candidate must be prepared to travel to the market locations (currently predominantly UK and South Africa, but this is likely to be throughout Europe). The post holder will be required to be accountable for the definition and planning of the roadmap of Retail capabilities pilot implementation, and go2market support and results reporting.
Other tasks will include:
Define, create and capture pilot market demand for all components of the common retail strategy. Provide leadership and planning for the pilot market, and ensure business benefits and customer experience quality is Embedded in rollout sufficiently to retain the original direction of the group retail strategy.
Identify need and provide support to pilot market with best practises from other markets.
Capture learnings and best practises from pilot markets and package for further sharing.
Define measures of success together pilot markets and take primary responsibility for providing effective reporting to group retail project.
The correct candidate should have the following experience:
Deep understanding of retail, from what drives a great customer experience to operational implementation and management
Track record of successful delivery management and business management of pilot implementations
Experience of setting up delivery models, project management and reporting processes, measurements etc.
Strong communication and decision making skills - ability to balance conflicting interests.