IP Services Support Engineer

London  ‐ Onsite
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Description

IP Services Support Engineer - City of London - 5 Month Contract - £400-£425 per day
IP Services Support Engineer
City of London

My client has an exciting opportunity for an experienced IP/MPLS engineer to join the IP Services Support team. It’s expected you’ll become technical lead on one or more of the many projects supported by their Network Operations Department. The position requires you to work closely with the design and development teams as well as internal customers from around the business in order to manage project, problem and service management requirements. You’ll also act as an escalation point for any IP/MPLS network issues raised by the IP Network Tier II team within business.

As an IP Services Support Engineer your responsibilities will include:

* Become a technical lead supporting one or more projects
* Provide technical consultancy to the business and project teams - reviewing solutions and documentation as required
* Investigate, resolve and track problems, always considering the impact of issues to the business.
* Prepare, implement and validate major changes as required
* Agree KPIs/SLAs with internal customers and suppliers; running regular service reviews
* Perform detailed root cause analysis of Incidents in order to prevent future recurrences.
* Assist with the handling of major incidents and identifying root causes.

The ideal candidate will have:
* Equivalent level knowledge of Cisco CCIP/CCNP or Alcatel Lucent NSR II is essential
* Experience of working in an ISP/Telco environment is essential
* In-depth knowledge and experience troubleshooting different MPLS, service provider routing and layer 2 technologies ( IGP routing, BGP, LDP, VPLS, L2VPN, QoS, LACP) is essential
* Excellent communication skills
* Experience of a Scripting language - Perl, Bash, TCL etc is essential


The following knowledge/skills would be highly desirable:
* Experience working with Alcatel Lucent 7750 or 7210 platforms
* ISP/DSL technologies: BRAS, radius, DHCP, PPPoE, DNS, server load balancing
* Experience of service assurance techniques using IPSLA or equivalent
* DPI technologies
* VOIP technologies – SIP, Megaco H248
* Technical documentation writing skills
* ITIL accredited

Start date
n.a
Duration
5 Months
From
Generic Network
Published at
30.09.2011
Project ID:
246609
Contract type
Freelance
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