Description
Messaging Services Administrator
Job Description
As a service administrator on the Messaging Services team, you will be responsible for all support and administrative aspects of the Microsoft Exchange and Microsoft Lync service delivery including availability, performance, reliability, capacity, and operations.
Your daily duties may include implementing service improvements, automating routine tasks, incident/service/problem management, project ownership, and building solid relationships with the team and customer organizations. You will participate in all areas of the service lifecycle to ensure systems are engineered for high-availability and operational stability. You will analyze the services, provide service intelligence, and recommend operational efficiencies.
Desired Skills
3-5 + years of experience with Microsoft Exchange and Microsoft Lync messaging system operations
Windows Server Systems Administration
Strong understanding of Microsoft Exchange Server (2007 and 2010 desirable)
Strong understanding of Microsoft Office Communication Server/Microsoft Lync
Active Directory (AD)
Domain Name System (DNS)
Exchange Backup products
Anti-Spam (Mirapoint)
Anti-virus (Forefront)
Message archiving (SourceOne)
Mobility solutions (BlackBerry Enterprise Server and MobileIron)
Service monitoring (Systems Center Operations Manager)
PowerShell experience
Basic knowledge of Data Center Operations
Technically curious and always looking to for the next problem to solve
Strong background in service delivery and operations
Strong troubleshooting, communication and problem resolution skills
Work experience
3+ years of Microsoft Exchange and Microsoft Lync/Microsoft Office Communications Server
Scripting experience preferred
Storage SAN (EMC) experience a plus
Experience in supporting large-scale operations in a 24x7 production environment
Mail transport/storage/e-discovery experience
Must be able to ramp up quickly in fast-paced environment
Must be an independent, self-motivated worker
Experience in technical support, customer service, or related field a plus
Strong communication and documentation skills
Excellent problem resolution and good decision making skills
MCSE/MCDBA/MCITP Messaging certification or higher a plus, but not required