Description
DESCRIPTIONThe Unix/Linux Server/Operating System Technical Support Manager will perform all operations technical responsibilities associated with the remote testing of new Unix/Linux Servers and Operating Systems to insure they are prepared to be put into production service. Resolve any and all problems encountered during testing.
Responsibilities
- Provide an elevated level of technical support on Server hardware and Operating Systems to the teams within the IP Server/VOIP NRC.
- Perform remote Operational Readiness Testing (ORT) on Servers and their operating systems, storage arrays, as well as data backup and recovery solutions within the CVOIP/IMS platform.
- Perform the ORT to insure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met.
- Troubleshoot and resolve the problems that cause testing to fail.
- In situations where testing procedures require updating, will update the documented procedures and will be responsible for sharing the updated documents with others within the team.
- Oversee and/or manage multiple deployments in parallel and each deployment will have a specific project schedule that must be met.
- Insure the elements they are responsible for testing meet the testing completion schedule and that status reports are provided to others within the team.
- Support multiple vendors'Servers.
- The primary Operating Systems supported are Solaris and Linux, requiring understanding and interpretation of complex hardware and operating system problems.
- Advanced level knowledge of Unix and Linux is required.
- A minimum of 3 years experience providing advanced technical support for Unix/Linux operating systems is required.
- Excellent verbal and written communication skills.
- IP Networking knowledge.
- Project Management experience.
SKILLS
UNIX, Linux, Server Hardware, Troubleshooting complex technical troubles, IP Networking, Project Management, Verbal Communications, Written Communications
Synectics offers competitive salaries and a full suite of benefits. EOE.