Network Services

North Carolina  ‐ Onsite
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Keywords

Description

DESCRIPTION
The Network Services Consultant serves as support for a server based IVR platform.

Responsibilities:
  • Working and managing a ticket queue,
  • Monitoring alarms for the platform,
  • Managing external vendors,
  • Managing remote hands at equipment sites,
  • Handling external/internal customer requests,
  • Managing/participating in outages,
  • Initial problem determination with escalation to higher tiered support as necessary,
  • Sending necessary notifications to management, partners, and customers
  • Managing, troubleshooting and analyzing, system support, security, and vulnerability scans,
Qualifications:
  • Experience working in an operations center, handling automated tickets and customer trouble calls, and supporting server based IVR systems.
  • Strong technical skills and experience providing support for servers, load balancers, routers, switches, DMZ, firewalls,
  • UNIX/LINUX proficiency
  • Experience comparable to System Administrator Role
  • Experience working with security requirements
  • Must have experience with Solaris and Linux servers, Load Balancers, blade servers, Weblogic, XML, VXML, AIX, RedHat, Oracle, and Scripting skills
  • Must have good communication skills
  • Ability to read and create a block and flow diagrams
  • VoIP knowledge
  • IP and WAN networking experience


SKILLS
Linux or Unix administration, Routers, Switches, Load Balancers, SUN/IBM server admin, WebLogic, VXML, AIX, 3 - 5 Exp Operations Environment, Perl Scripting or Oracle Administration, Call Center Technology/IVR applications, Telco knowledge, VoIP knowledge, IP and WAN networking
Synectics offers competitive salaries and a full suite of benefits. EOE.
Start date
n.a
From
Generic Network
Published at
05.10.2011
Project ID:
248497
Contract type
Freelance
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