Description
DESCRIPTIONThe Network Services Consultant serves as support for a server based IVR platform.
Responsibilities:
- Working and managing a ticket queue,
- Monitoring alarms for the platform,
- Managing external vendors,
- Managing remote hands at equipment sites,
- Handling external/internal customer requests,
- Managing/participating in outages,
- Initial problem determination with escalation to higher tiered support as necessary,
- Sending necessary notifications to management, partners, and customers
- Managing, troubleshooting and analyzing, system support, security, and vulnerability scans,
- Experience working in an operations center, handling automated tickets and customer trouble calls, and supporting server based IVR systems.
- Strong technical skills and experience providing support for servers, load balancers, routers, switches, DMZ, firewalls,
- UNIX/LINUX proficiency
- Experience comparable to System Administrator Role
- Experience working with security requirements
- Must have experience with Solaris and Linux servers, Load Balancers, blade servers, Weblogic, XML, VXML, AIX, RedHat, Oracle, and Scripting skills
- Must have good communication skills
- Ability to read and create a block and flow diagrams
- VoIP knowledge
- IP and WAN networking experience
SKILLS
Linux or Unix administration, Routers, Switches, Load Balancers, SUN/IBM server admin, WebLogic, VXML, AIX, 3 - 5 Exp Operations Environment, Perl Scripting or Oracle Administration, Call Center Technology/IVR applications, Telco knowledge, VoIP knowledge, IP and WAN networking
Synectics offers competitive salaries and a full suite of benefits. EOE.