Description
Are you currently responsible for a Configuration Management Database (CMDB)? Do you have solid knowledge and experience of ITIL? If the answer to both questions is yes, then one of Australia's largest banks is looking for you...
The primary purpose of the role is to ensure that appropriate policies, processes and procedures are effectively implemented leading to increased system stability and greater customer satisfaction. The role assists in providing leadership and direction to all participants, whether business unit or vendor, engaged in the delivery of ITIL Service Support Processes.
Your role will include the following responsibilities:
- Knowing who has accountability for every aspect of their process
- Educating process participants in:
- How the process works
- Their accountabilities within the process, and
- The industry standards that apply to the process
- Making it easy for process participants to make decisions
- Operating forums for process participants to make decisions within the process
- Operating forums for process participants to make decisions about the process
- Collecting information from process participants
- Knowing who has accountability for every aspect of the process
You should have the following skills and experience:
- Experience managing the delivery of ITIL Service Support processes in a large organisation (preferably a financial institution)
- Experience in IT aspects of banking systems and services
- Experience in business and technical relationship management
- A strong attention to detail and ability to influence supporting processes
- CMDB experience