Description
IT Technician - Global Aviation and Defence Organisation
Position Description:
Perform IT technical service delivery role to employees including support of desktops, peripherals, and networks. Implement IT solutions both hardware and software to users in the UK. Perform problem isolation and resolution for user IT issues. Proficient in the implementation and support of Windows XP desktop environment, LAN-WAN infrastructure, telephony and Blackberry technologies. Understand installation related technical issues and initiate action as appropriate. Consult with business partners to resolve complex IT problems and issues. Document and deploy technical processes and procedures related to the position. Collaborate with service providers, technical design teams, peer organizations, and customer IS focal organizations to satisfy computer installations requirements.
Competencies:
Able to demonstrate excellent English oral and written communications skills. Able to communicate with and support teammates, customers, and suppliers in a professional manner. Able to demonstrate knowledge of desktop computing systems including operating systems, networks, hardware, software packages and utilities, computer control languages and commands. Able to demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management. Able to demonstrate the ability to build, assemble, test, certify, evaluate, implement, manage and maintain desktops, laptops, subsystems, and components. Able to support the implementation of Blackberry technologies.