Description
Customer Service Representative job #2698 – Akron/Canton, Ohio
Local Northeast manufacturer is seeking a Customer Service Representative to fill a Contract to possible Permanent position.
Responsibilities:
- Respond to and assist customers who communicate via e-mail or telephone with service problems and requests.
- Responsible for accurately relaying customer needs to appropriate field management and technical associates.
- Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions.
- Respond to customer network operation centers that use Auto-dispatch Systems.
- Provide for appropriate acknowledgment of call by accurate coding.
- Provide proper handling of customer dissatisfaction issues and escalation of urgent service needs via message to appropriate personnel or transferring caller.
- Call customer sites in attempt to locate service engineers working out of pager range. Monitor outstanding pages to ensure customer service engineers are notified of urgent calls.
- Perform quality audits as required.
- Perform on-the-job training as required.
- Participate in meeting group service objectives of a 24-hour/7 day call center through contribution to capacity.
- Place after hours part orders.
Requirements:
- High School Diploma or GED.
- At least 6 months Customer Service Representative experience.
- PC and Windows Software experience.
Please submit typing speed and accuracy percentage when submitting candidates
Class will be 3 weeks long, timeframe , then once trained, shift start time will be between 3-4pm
Must reference Customer Service Representative job #2698 when applying to this position and email your resume to: .
Integrity Technical Services, Inc. does not charge a fee for finding anyone a job.
Compensation: $11.00 per hour.
Integrity Technical Services, Inc.
14 Whitehall Drive Suite 102
Akron, Ohio 44278
Toll Free: 1-
Akron: Cleveland:
email: