Description
Position: Salesforce Solution Designer/Technical Architect
Location: Phoenix AZ
Duration: 6 month +
Primary Duties:
-Engage business analysts, Legacy system architects and senior user representatives to completely explore user and system requirements
- Transform requirements into prototypical solutions by the effective and efficient application of the Designer's knowledge of SFDC's architecture and capabilities
- Articulate the design considerations, trade-offs, benefits, and limitations of various potential solutions to business challenges
- Design a technical architecture solution that may span multiple platforms and include integration and authentication across systems
- Manage the development life cycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale
Additional duties:
- Coordinate offshore developers
- Work with IT Architecture group to review and confirm architectural approach
- Prepare status reports and assist in preparation of executive summary reports
- Development and maintenance of accurate estimates of cost and effort
- Management of issues and action items, tracking to timely resolution
- Work with corporate PMO staff to ensure all required documentation and procedures are followed.
Critical Competencies/Minimum Requirements:
- Salesforce Consultant Certification strongly desired.
- CRM background concentrating on SalesForce.com expertise mandatory.
- Sales Cloud Knowledge: Marketing & Leads, Opportunities & Quotes, Approvals & Workflow and Contracts & Entitlements
-Service Cloud Knowledge: Call Center, Knowledge, Analytics, Partners, Approvals & Workflow and Contracts & Entitlements.
-Demonstrated history of leading the successful implementation of multiple Sales and Service Cloud modules
-Emphasis on Customer Service, Call Center, Recruiting & Sales
-Strong influencing skills. Comfort with negotiating and driving timely decisions (rather than consensus) when required
-Excellent communication and planning skills with a history of developing effective relationships with business, technical staff and executive management.
-Successful ability to manage conflict with positive results
-Strong political acumen, diplomacy, and emotional intelligence
-Ability to comfortably work in a fast paced, often ambiguous and event driven environment.
-Well organized, independent, self starter
-Ability to create a team vision and motivate the team to achieve a common goal.
-Ability to lead a team spread over a various geographic regions, including offshore.
-5-10 years of successful architecture and development experience.