Customer Service Support

Description

DESCRIPTION
The Customer Service Support consultant will perform multi-step ordering processes that require the use of web based tools/forms and email.

Responsibilities

• Conduct quality check on orders to verify accuracy and completeness.
• May need to consult with sales and other departments to gather necessary information/documents.
• Responsible for order tracking milestones.
• Maintain consistent adherence to scorecard metrics.
• Escalate as necessary to ensure performance levels are maintained.
• Provide status to sales/customer throughout ordering process.

Qualifications

• Professional written and verbal communication skills.
• Able to manage numerous projects.
• Strong organizational and prioritization skills.
• Flexibility - able to adjust work load based on needs.
• Detail oriented.
• Customer contact skills.
• Good attendance.
• Be able to update/maintain a spreadsheet to track,
• Be willing to escalate to get information needed.

SKILLS
Professional written and verbal communication skills, Able to manage numerous projects, Strong organizational and prioritization skills, Flexibility - able to adjust work load for needs, multi-task,
Synectics offers competitive salaries and a full suite of benefits. EOE.