Description
DESCRIPTIONThe Network Services/Support consultant will receive inbound requests for Ericsson NodeB resets. Maintain the integrity of numerous network elements RNC, BSC, BTS & UMTS.
Responsibilities
- Respond to market requests for single cell site issues.
- Monitor alarms and work CTS tickets.
- Assist Wireless Technicians and vendors with restoration activities when service impairments occur.
- Execute engineering work orders.
- Utilize Ericsson UMTS (WCDMA) OSS applications such as AMOS, CEX, Element Manager, and NSA.
- Fulfill requests to perform JVM Restarts for reasons such as hanging UL CEs and hung alarms.
- Run both pre and post Key Performance Indicators (KPIs) for nightly planned maintenance work.
- Utilize troubleshooting skills to identify and resolve complex system hardware/software problems.
- Perform other duties as assigned by management.
- Need to be very knowledgeable on Ericsson UMTS & GSM equipment.
- Radio Access Network knowledge
- General Computer
SKILLS
Ericsson UMTS, Radio Access Network, General Computer Skills
Synectics offers competitive salaries and a full suite of benefits. EOE.