Engagement and Communications Manager

Job type:
Start date:
Generic Network
Published at:
flag_no USA
Project ID:

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My client a leading UK Broadcaster is looking for an experienced Engagement and Communications Manager to join their team on a contractual basis in their offices in West London.

Job Purpose:
To design, implement and manage a plan of activity which communicates the decisions and activities of the Finance Effectiveness Programme to all key stakeholders. To work with key stakeholders to develop and implement effective strategies and engagement interventions to meet the aims of the programme.

Key responsibilities:
Design and develop the engagement and communications strategy and supporting plans.
Manage all communications channels to ensure consistency and relevance.
Advise key internal stakeholders on employee engagement initiatives ensuring alignment with the Finance vision and principles and values.
Manage all relevant Intranet pages, ensuring that content is kept up to date.
Ensure brand consistency across all collateral.
Support Workstream Sponsors and Leads to design and implement effective employee engagement interventions relevant to each workstream.
Understand and anticipate programme risks and issues and develop communications interventions to address them as appropriate.
Monitor and review the effectiveness of engagement interventions and take any necessary corrective action.
Continually monitor stakeholder sentiments and report general themes and potential risks.
Work closely with the Change Director and PMO to determine the right change management approach for each phase of the programme.
Work with the Employee Relations workstream to ensure the change strategy and programme communications support the workforce transition and are compliant with HR policies.
Regularly liaise with the Internal Communications Manager for the division.

Knowledge, Skills and Experience
Effective written and verbal communication skills.
A high level of attention to detail.
Experience of successfully managing to tight deadlines
Able to work on own initiative escalating as appropriate
Computer literate (eg Word, Excel, PowerPoint, etc.) and preferably with experience of project management tools such as Microsoft Project
Excellent organisational and planning skills
Experience of working on projects, particularly project controls and governance
Ability to establish good working relationships
Ability to analyse and make appropriate decisions quickly
A structured and organised approach to work with an ability to focus at the appropriate level of detail
Team player with good collaborative instincts
Resilient under pressure

Competencies required:
Communication - excellent interpersonal and communication skills with ability to get message across by adopting a range of styles, tools and techniques appropriate to the audience and nature of information. Ability to deal with a wide range of people with tact and diplomacy.
Managing relationships and team working - ability to deal with a wide range of people with tact and diplomacy and work flexibly as part of a team.  Able to build and maintain effective working relationships with a range of people.
Influencing and persuading - able to present sound and well reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behaviour change.
Planning and organisation - able to think ahead in order to establish and efficient and appropriate course of action for self and others. Prioritises and plans activities taking into account all the relevant issues and factors such as deadlines and resources.  Ability to quickly assimilate complex information and take independent action where necessary.
Analytical thinking - able to simplify complex problems, processes or projects into component parts explore and evaluate them systematically.
Resilience - strong ability to work with ambiguity and constantly changing set of circumstances and issues. Manages personal effectiveness by managing emotions and sustaining performance in the face of pressure, set backs or when dealing with provocative situations. Demonstrates an approach to work that is characterised by commitment, motivation and energy.
Flexibility - adapts and works effectively with a variety of situations, individuals or groups. Able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one's own organisation or job requirements.