CSA Level 2

Alberta (AB)  ‐ Onsite
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Keywords

Description

Desired Skills:
Active Directory:

Account Creation/Modifications/Terminations
Security Group Changes
Distribution list modifications
SharePoint Workflow
File and Folder security management

Application Support:

Troubleshooting
Installs and regular application updates (Ex. Accumap updates...etc)

Roaming (Tickets assigned from Level I and III Support)

SOMS support:

Issues that cannot be resolved at this level should be escalated to vendor for
further support.

Blackberry, cell phone and air card device support and deployments:

Blackberry Enterprise Server:

New Users setups and Terminations
Troubleshooting user specific issues

Generating PO's

WinInstall:

Agent deployment

Field Site:

Primary for field site visits
Field site technical support
Infrastructure support

SPAM support and troubleshooting

Inventory management

Lunch and Learn Presentations

Client PC setups/moves

LAN Phone Support

External Vendor communication

SharePoint Document Management System

EPO Agent deployments

Documentation:

Managing documentation inventory
Standard template creations

Client Outage Communications:

Outage postings and client communications for planned and unplanned outages

After hours support - the On Call CSA is required to check voicemail once an hour from 5:00 pm to 9:00 pm Monday to Friday and 9:00 am to 5:00 pm weekends and holidays. It is your responsibility to ensure you have connectivity to access the network and log tickets. Do not rely on Call Pilot messaging for messages - dial in to pickup messages

Start date
n.a
From
Generic Network
Published at
12.10.2011
Project ID:
252451
Contract type
Freelance
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