Entry Level IT Help Desk

Job type:
on-site
Start:
12-04-2011
Duration:
1 year
From:
Generic Network
Place:
Ohio
Date:
10/13/2011
Country:
flag_no USA
project ID:
253039

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* Experis is seeking several Entry Level IT Help Desk Associates*

Our premier insurance client has asked Experis to assist them in finding some for some SHINING STARS for their Help Desk team.

Qualified candidates must have:

* 2yr Associates and/or 4 year IT Degree,MUST HAVE 3.0 or better GPA
Were looking for candidates with Bachelors or Associates degrees in an IT-related major such as MIS, CS, IS, IT CNS,
Computer Engineering, and Windows Networking Administration. Will consider candidates who are within one year of graduating from a Bachelors program, or three months from graduating from an Associates program. In lieu of a degree, at least 4 years of related work experience in a technical field including assisting end users with hardwareand software related problems.

* Excellent communication and phone presence
* Business environment readiness be on time, be punctual, follow-through
* Hungry to grow IT career
* Flexible with work shift hours

The client will be involved in the selection process. As there is 24 x 7 Help Desk service, you will enjoy a very flexible work schedule during the contract.

Required Skills:
* Must have excellent verbal communication skills
* Must have excellent written communication Skills
* Must have an analytical mindset/good problem solving skills
* The ability to work well in a team atmosphere
* Must have a passion for technology
* Having a good presence on phones will be a criticial key factor in their success in this position.
* Ability to interact effectively with others, and maintain composure in stressful situations.
* Demonstrated problem solving abilities.
* Good customer service skills.
* The flexibility to work shifts in support of a 24x7 work environment, which includes holidays and weekends as part of a regular schedule. Additional hours may be required to complete tasks.

DUTIES AND RESPONSIBILITIES:
* 100% Supports end users with IT related problems and issues.
* Handles routine and newly documented calls directly from end users, and uses discussions with end users to identify and research IT related questions and problems.
* Resolves routine hardware and software problems, and coordinates referrals to the appropriate technical resources (ie, more experienced Help Desk Specialists, or other IT groups) for more complex problems.
* Prepares and maintains the appropriate follow-up documentation, which includes logging tickets and updating the knowledge base.
* Typical office environment requiring the ability to sit for long periods of time while working on a computer and talking on the phone.
* Limited local travel may be required.