Systems Analyst (WFA)

Louisiana  ‐ Onsite
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Keywords

Description

THE WFA (WORK AND FORCE ADMINISTRATION) SYSTEM ANALYST MANAGES AND AUTOMATES MOST OF THE WORK ASSIGNMENTS REQUIRED TO INSTALL AND REPAIR FACILITIES, TRUNKS, SPECIAL SERVICE CIRCUITS, AND BUSINESS/RESIDENTIAL LINES. WFA/DI (DISPATCH IN) SYSTEM IS THE FORCE ADMINISTRATION COMPONENT THAT MANAGES CENTRAL OFFICE CRAFT PERSONNEL.

The primary role of this position will be to identify changes to the WFA/DI Application with a supporting role to the other WFA/NSDB systems supporting business process and system changes required as a result of a new product launch and process change. The secondary role requires Main-Frame Development Tasks.

This position requires testing new enhancements, maintenance releases and emergency patches for the WFA/DI system and associated applications. An understanding of the service delivery and assurance process and how systems interrelate and support this process is required. The position requires carrying a pager or cell phone and responding to outages that have a critical impact to business operations.

  • Develop a full understanding of the WFA/DI application, the process it supports, and its associated interfaces.
  • Build levels of effort in response to changes required by product deployments, process changes, process improvement efforts, and emergency releases.
  • Respond to emergency pages as they relate to the WFA/DI application access and availability.
  • Participate on occasional weekend deployments
  • Provide analytical and consulting services to the business clients using the application.
  • Participate on a team offering regular and frequent status on assignments and tasks.
  • Work in a consultative manner by utilizing skills in conflict resolution and strong interpersonal skills.
  • Act as a change agent; able to adapt quickly to major change. Is resilient and manages ambiguity well.

Qualifications:

  • Main-frame experience; Development in some programming knowledge on Main-frame; SPUFI knowledge would be good, although my knowledge is very rudimentary; ISPF experience; some knowledge of JCL; some knowledge of Ordering systems, preferably in-region Ordering. SOAC knowledge.
  • Works well with others in a team environment - acts as group facilitator
  • Ability to make decisions independently
  • Works well under pressure to solve problems quickly and efficiently to meet customer needs
  • Strong development skills, ability to learn hardware/software applications. Advanced proficiency with Microsoft Office suite of tools (Word, Excel, PowerPoint)
  • Demonstrated understanding of IT Governance methodologies, process improvement efforts, process modelling techniques and associated tools.
  • Process management skills.
  • Written and verbal communications skills, including technical writing and presentation skills.
  • High understanding and hands on experience with the WFA/DI application with a moderate understanding of the WFA/C, NSDB and WFA/DO applications. Some degree of knowledge needed of the WFA/DI interfaces not limited to LMOS, TIRKS, SWITCH/FOMS, Midrange.
  • Telcordia vendor management experience including the MR/TR process, guest test, national forums, operation advisory groups, processes, etc.;
  • Understanding of ADSL and VDSL flows;
  • Capable of both GUI and command line functions;
  • System Administration background;
  • Trouble resolution background;
  • Unit, system and Intersystem testing background;
  • Contract and requirements analysis background;
  • Some project or program management experience;
  • Tier II/Tier III support experience;
  • Experience with data modelling;
  • Experience writing systems test plans, requirements and technical presentations;
  • Familiarity with systems interfacing (knowledge of immediate interfaces is critical);
  • Familiarity with the WFA/DI Open Query System and Manager Scratch Pad;
  • Familiarity with DCI-Direct Contract Interface;
Start date
n.a
From
Generic Network
Published at
17.10.2011
Project ID:
254977
Contract type
Freelance
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