Description
COORDINATOR/SPECIALIST COOSP SUPPORT - This position is responsible for work order administration activities within the coosp support centers, including work order scheduling, material procurement and staging and milestone date administration.
The BRCC project coordinator manges all Hi-Cap orders in New York and New England that are held for Facilities by Engineering.
Responsible to meet and/or exceed the ECCD (Exact Construction Completion Date) & FAD (Facility Available Date) provided by OSP Engineering, in an effort to satisfy our customer's needs and drive early revenue.
Additionally responsible for the project management of OSP Engineering facilities for the NY and Mass/RI Fiber to the Cell Site Projects. Look for opportunities to improve the overall Hi-Cap process in each territory and build strong interdepartmental relationships. Act as a Single Point of Contact for Sales and Project Management on all customer expedite and escalation requests.
Required Skills:
-Strong multi-tasking and prioritizing skills
-Excellent communication and interpersonal skills
-Ability to manage and build relationships with peers and key deliverable organizations; escalating up to Director Level when necessary
-Ability to provide root cause analysis; identify and resolve process breakdowns
-Accountability for delivering service results
-Flexibility and able to perform through changing priorities/environments
Desired Skills:
-Former telecommunication experience is strongly desired. Especially as it relates to the HiCap Engineering/Construction build, and/or customer service experience - resulting in overall knowledge of the service order flow.
-Knowledge of Hi-Cap Engineering systems, such as RequestNet, BuildNet, and VBuild
-Knowledge of and displayed ability in spreadsheet development and case documentation via mechanized systems.
-Proficiency in Microsoft office with focus on Excel is required.