SCADA Analyst

Alabama  ‐ Onsite
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Keywords

Description

Synergis is currently working with a large utility company in the Birmingham, AL. area to help them locate a Wireless/SCADA Analyst. This position is responsible for performing analysis and coordination for the survey and installation of remote SCADA wireless infrastructure. This position is part of IT's Infrastructure Request Center (IRC) team that fulfills telecommunications requests from various customers. This position will be a long term contract position located at our clients corporate office in downtown Birmingham.

JOB RESPONSIBILITIES
Perform wireless path profiles using electronic tools
Manage incoming requests and dispatched cases to closure and provide status to requestors
Provide excellent customer service through efficient coordination and documentation
Closely coordinate with various groups to improve request fulfillment, increase customer satisfaction and increase knowledge transfer throughout the organization
Develop an understanding of SCADA and wireless telecommunication implementation processes and work environment to support a successful request fulfillment process, and to improve communication with interested parties to support technical, budgetary, and time needs of the business
Provide input to team members and Supervisor on continual process improvement and customer feedback
Track man hours and apply time to appropriate work orders
Promote teamwork within the IRC providing and receiving cross-training and working together to fulfil telecom requests

JOB REQUIREMENTS
Basic wireless and or wire line telecommunications knowledge and experience
FCC License a plus
Working knowledge of work ticketing and management tools - Clarify and or Remedy experience a plus
Working knowledge of standard Microsoft Office tools
Requires excellent interpersonal skills and the ability to communicate effectively
Ability to apply technical skills and appropriate judgment to determine request needs
Ability to multitask and prioritize tasks based on criticality and operational impact
Ability to follow and properly apply SCADA request and IRC Team procedures

For immediate consideration, please forward a Resume.

Start date
11/01/11
From
Generic Network
Published at
20.10.2011
Project ID:
257187
Contract type
Freelance
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