Description
Site Administrator/Call Management Coordinator
An exciting opportunity has arisen for an experienced Site Administrator/Call Management Coordinator to join a well-established blue chip organisation based in Aldermaston near Tadley.
As a Site Administrator/Call Management Coordinator your role will be to effectively allocate engineers from the mobile workforce to customer tickets ensuring that work tickets are completed in a timely and satisfactorily manner meeting both SLA and Customer requirements. You will undertake the processing, reporting and management of Company specific reporting requirements, both weekly and monthly, for all site, branch and mobile departments.
The successful Site Administrator/Call Management Coordinator will have:
* At least 1 years recent Administration experience.
* Experience of working in a customer service environment
* Strong Microsoft Office skills (particularly EXCEL)
* Exceptional telephone manner and communication skills.
* Good awareness of IT systems and IT support terminology
Your organisational skills will be second to none as will your time Management Skills.
Previous experience of managing your own workload and working with your own initiative are essential for this role.
Candidates MUST be available immediately as this role is for an imminent start.
This is a contract position expected to last up to 12 months with the possibility of a Permanent opportunity after this date.
This role is a fantastic opportunity to get a foot in the door to an international expanding company!