Release Manager - ITIL, Service Delivery

Middlesex  ‐ Onsite
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Keywords

Description

We are looking for a Release Manager who is ITIL Certified and ideally has experience of Identity and Access Management systems such as ITIM.

Release manager
You need to have strong structured release management skills.
You will be responsible for planning and managing releases of multiple IT work streams into a critical IT Identity and Access environment. The role will include all technical and non-technical aspects of IT releases and will require a holistic view of implementing changes into the organisation IT operational services.

Responsibilities

  • To assess risk and plan the successful roll-out of software and business process
  • To design and implement efficient procedures for the distribution and installation of changes to IT global hosting operations.
  • Management of and the responsibility for the go-live plan and decision point
  • To communicate and manage the expectations of the stakeholders during pre and post implementation phase.
  • To ensure implementations comply with the organisation Change Management process, are traceable, secure and that only correct, authorized and tested version are installed
  • To agree the documentation and exact content of roll-out plans for the release, through liaison with Change Management and Service Line Managers.
  • To ensure that master copies of all software are secure and that the CMDB is updated
  • To ensure that all hardware being rolled out or changed is secure and traceable, using the service of configuration management.
  • Act as the point of contact for services that are implemented and take ownership for any problem resolutions that occur post-implementation.
  • To ensure that stakeholders are up dated regularly on any issues and resolution.
  • To ensure that post implementation benefits and appropriate metrics are being captured and communicated.

Required Skills:

  • ITIL certified -
  • Excellent Release Management experience.
  • Exposure to Identity and Access Management systems such as ITIM - very strong preferable experience
  • Service Delivery experience
  • Excellent planning skills
  • External Contractor/Supplier Management experience
  • Ability to manage multiple work streams through the delivery/implementation life cycle
  • Proactive stakeholder management experience
  • Workshop facilitation
  • Risk/Issue Management

Please note your CV will not be submitted for this or any other role without your prior approval.

SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.

Start date
n.a
Duration
3 months
From
Generic Network
Published at
25.10.2011
Project ID:
258831
Contract type
Freelance
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