Description
DESCRIPTIONThe IT Data Center Operator will monitor and control one or more Mainframe or distributed computers by operating Mainframe master consoles, executing on-line transactions, or re-booting distributed Servers.
Responsibilities
- Ensure daily batch production schedules are met and assure on-line system availability.
- Operate & monitor computers.
- Continuously monitor & manipulate Mainframe master consoles & network monitoring tools to determine the point of equipment or program failure.
- Ensure availability of operating platforms/applications: (Mainframe, Distributed, and On-Line applications).
- Process Batch production, release batch jobs, alter batch performance priorities. and respond to write to operator messages.
- Perform Initial Program Loads of all mainframes Logical Partitions & reboots of distributed Servers.
- Perform weekly maintenance activities on all Mainframe & Distributed platforms.
- Modify Mainframe system load & application availability during severe storms.
- Monitor network availability: Wide Area Network & IP.
- Perform backups for server environment: Netware, Lotus Notes, NT/SMS & using TSM.
- Maintain daily log of activities in Lotus Notes.
- Generate ITSM trouble tickets & monitor same for timely problem resolution & any necessary escalations.
- Monitor ITSM Change Management process for compliance to schedule/work performed.
- Assist users experiencing problems during off hours, weekends & holidays.
- Contact & interface with second level support/vendors when problems occur.
- Support Mainframe & Distributed environment hardware & software upgrades.
- Monitor environmental & security equipment on assigned shift: Uninterrupted Power Supply, Building A/C units, Halon/Fire suppression systems, Leak tracking system, Building security on weekends/holidays.
- Perform daily safety checks on assigned shift.
- Knowledge of Spectrum One Click and ITSM for problem and change management tracking.
- Experience using Netware, Lotus Notes, and NT/SMS.
- Ability to work a monthly rotating shift: Sunday - Thursday and Tuesday - Saturday 3:00 PM - 11:00 PM (5 - 8 hour days).
Netware, Lotus Notes, NT/SMS & using TSM.
Synectics offers competitive salaries and a full suite of benefits. EOE.