Network Services/Support

Description

DESCRIPTION
The Network Services/Support consultant will monitor the operational performance of a cellular network and provide first level problem identification, troubleshooting, and resolution.

Responsibilities

• Take the first steps in trouble resolution and will escalate problems to appropriate personnel using a trouble ticket system, document and produce reports following the worked shift.
• Handle any calls to concerning cellular service onboard ships, and will periodically initiate calls to the ships communications officer or system manager to verify system performance.
• Assist engineering and operations personnel in the development of operations and maintenance procedures for a cellular network.
• Monitor network element alarms using various computer-based tools.
• Identify alarm causes and take immediate initial action to resolve alarm conditions.
• Identify service-affecting and non-service-affecting alarms.
• Determine when problem escalation is appropriate and take immediate action as necessary.
• Work with personnel to identify causes of satellite or connectivity interruptions.
• Document all alarms with alarm condition, root cause found, and problem resolution procedure.
• Other duties as may be assigned.

Qualifications

• Associate's degree in electronics, math or computer science and/or equivalent job experience.
• Strong computer skills, including familiarity with Unix/Linux.
• Understanding of communications networks; telecommunications background a plus.
• Must be able to communicate with clarity via telephone and email.
• Must possess good interpersonal skills and be able to contribute positively to team objectives; a team player.
• Able to maintain a professional demeanor in a highly charged environment
• Knowledge of Ericsson RBS, BSC and MSC.
• UNIX navigation skills.
• Cisco knowledge.
• Must be able to work all three shifts: 6-3pm 2-11pm 10-7am.
• Must have excellent IP network skills.
• CCNA preferred.
• Network Operation Center experience preferred.

SKILLS
Ericsson RBS, BSC MSC, UNIX navigation, Cisco knowledge, IT Skills background

Synectics offers competitive salaries and a full suite of benefits. EOE.