Cisco Support Engineer

Description

DESCRIPTION
The Cisco Support Engineer receives, owns, and resolves fault/outage events related to Cisco-based contact center platforms. Responsible for receiving and working trouble and change tickets according to specified time frames.

Responsibilities

• Engage Client Technical Leads, Client Services Manager, vendors, and Tiered Support as needed.
• Manage fault and change ticket queue to ensure proper follow up is performed within required time intervals.

Qualifications

• One year of practical experience supporting Cisco UCCE, CCM, CVP, and Unity platforms.
• Familiarity with IOS Voice Gateways/Gatekeepers and Windows/Linux OS is desired.
• Strong attention to detail, follow-up and escalation skills, and effective verbal and written communication skills.
• The following certifications are desired along with one year of practical experience with UCCE, UCCX, CCNA (ICND1/ICND2), CCVP, CCIE, CCM, CVP, Unity. Cisco: IOS Voice Gateways and Gatekeepers. Cisco: Cisco Data Center Unified Computing System, UCS Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio Operating Systems: Windows Server and desktop various versions, Linux various versions Hardware HP Proliant Servers (various), Dell Servers, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches VMware: vSphere Install, Configure, Manage VMware ESXi/ESX 4.x and VMware vCenter Server.

SKILLS
Cisco ICM, Cisco CVP, Cisco Voice Gateway, Cisco CUPS, Cisco CUIS, Cisco UCS, Cisco Unity, Cisco CM, VMWare EXSi/ESX, Cisco UCCX

Synectics offers competitive salaries and a full suite of benefits. EOE.