Description
Experis is seeking candidates for a Help Desk Analyst opening in Montgomery, AL. Position is a long term contract (1 2 years).
Responsibilities:
Provide professional solutions to HP end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
Provide an escalation link for HP field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with HP and/or its representatives, and complaints regarding an authorized dealer or channel.
Intermediate: Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
Works on problems/projects of moderately complex scope.
Exercises independent judgment within defined practices and procedures to determine appropriate action.
Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies.
Evaluates unique circumstances and makes recommendations.
Required Skills:
Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to 2 years experience.
2-4 years related experience in a telephone support position in a service or end-user support environment.
1 year experience in the microcomputer industry.
Technical training in HP or other manufacturers' product lines.