Description
A major investment bank is looking for a Service Manager to provide support to a major Network Service level management and assurance function.
The main responsibilities of the role are: to ensure network service performance fulfils the agreed service levels in the SLA and in the service catalogue; provide an interface between Regional Service and Billing Support and the Provider; to ensure the service catalogue fulfil the service requirements; to manage new and changed services; to ensure that all services between Customer and Provider are agreed; to ensure that all Service Level Agreements (SLA) follow the SLA standard; to ensure the SLA are adjusted with the service catalogue and the Provider contract; escalate Service Assurance issues to the Provider; manage Customer complaints escalated to Service Assurance; regular controlling and regional reporting on performance of the Provider measured against SLA; assisting in quality assurance initiatives with the Provider (reviews, audits, service improvement programs); supporting Financial/Billing Management in Service Level Credit recovery from the Provider.
Candidates must be experienced and have an excellent understanding of network technology both from operational and deployment perspective; previous experience of outsourcing; a very strong background in investment banking; an advanced level of proficiency in MS PowerPoint and SharePoint.
ALL candidates MUST have recent experience of a similar role in an INVESTMENT BANKING environment.
service manager, service delivery, service, network, networking, networks, infrastructure, WAN, LAN, project manager, investment banking
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.