Description
Mainframe Production Support
Supports operating systems & sub-systems in a Mainframe environment. Provides systems programming/engineering support which includes installing, maintaining and migrating Mainframe system software from testing through production. Provide technical support and expertise in all functions of Mainframe tool management and infrastructure design/configuration. Serves as an engineering focal point regarding Mainframe product/tool evaluation, capacity plans, disaster recovery and required hardware configurations.
Provides 24 hour technical support for all Mainframe operating systems & sub-systems.
Additional Skills:
-Strong and effective communication skills
-Strong technical background in a variety of diverse systems and environments. Ability to work simultaneously within different technical environments.
-A deep understanding and experience within the following: 24/7 -Customer Support and Service Delivery Model, Performance Metrics & Reporting, Technical Problem Resolution, Business Applications -Knowledge Business Continuity/Resiliency Knowledge, Change Management, Corporate IT Audit Process, IT Risk Management, Asset/Inventory Management, Business Continuity Risk Assessment, Customer Service, Foundation Architecture Knowledge
- Proficient use of MS Office products
- Candidate must also have good verbal and written communication skills able to interact with team members, support teams, senior management and other internal customers.
- Strong documentation and analytical skills are required.
Email (see below) with your resume and best contact number.