Description
IT Network Support Analyst ContractJob Title: IT Network Support Analyst - 8 Month Contract
Company: Direct IT Recruiting Inc.
Location: Downtown Toronto, Ontario
Status: 8 Month Contract
Job Category: Infrastructure
Career Level: Intermediate to Senior
Number of Staff to Supervise: N/A
Work Experience: 3+ years of L3 support, MCSE or MCITP, Exchange, Windows 7, AD, VMWare, Sharepoint, SCCM, SQL, LAN/WAN, Blackberry
Industry: Insurance
DESCRIPTION:
SUMMARY:
Under general direction, provides consultation to business area management and staff at the highest technical level for all aspects of end user computing and PC/Workstation based LAN systems software and hardware. Provides technical support and guidance to client and systems areas through consulting, teaching and publication of documentation. Monitors project status from start to completion. Coordinates the purchase of selected vendor hardware and software.
DUTIES AND RESPONSIBILITIES:
1. Provides customer-facing support within business office for all aspects of end user computing and network-based PC/Workstation systems software and hardware.
2. Performs complex maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment; documents and applies standard solutions.
3. Performs troubleshooting & diagnosis of complex desktop computing software incidents; documents & applies standard solutions.
4. Collaborates with level three support staff in troubleshooting, diagnosis and developing resolutions for complex issues; coordinates staff testing and implementation of solutions.
5. Acts as technical resource for L2 staff in troubleshooting, diagnosing and resolving complex incidents for all aspects of end user computing and network-based PC/Workstation systems software and hardware.
6. Ensures continued availability and reliability of the desktop computing environment within a business office by proactively monitoring performance and responding appropriately to deviations from expectation
7. Consults with IT staff on the usage of end user computing systems and network-based PC/Workstation software and hardware, systems security, recovery and back-up procedures.
8. Conducts trending of reported incidents, conducts root cause analysis and develops recommended solutions.
9. Evaluates, maintains, modifies and documents PC application packages, including remote connectivity products, participates in the testing and evaluation of new PC packages, implements prototypes, and consults with clients on packages selection and equipment.
10. Participates in, or may lead, projects relating to development and implementation of new products and product life cycle upgrades.
11. Supports corporate real estate initiatives within a business office.
12. Identifies opportunities for and leads process improvement initiatives.
13. Performs related duties as assigned or requested.
REQUIRED SKILLS:
Bachelor's Degree in a technical or business discipline or equivalent experience
Min 3 years experience with: Level 3 Help Desk support; configuring and troubleshooting desktops and laptops; in the use of Microsoft products: SMS, SharePoint and SCCM; use of Symantec products: Back-up Exec and Anti-virus; SQL management - 2000, 2005, 2008; Network Attached Storage and min 3 years experience in implementing and configuring VMWare
Experience in networking - Cisco Routers, Switches, Firewall, ASA, VoIp.
Extensive knowledge of IT concepts, strategies, methodologies, practices& procedures of operating systems and subsystems and/or telecommunication technologies
Strong negotiation, facilitation, verbal/written communication skills, presentation, customer service skills & consensus building skills