Description
Our client, headquarter in Longmont, CO, is a profitable, fast growing technology company. They are looking to add a member to their IT team in a high level capacity. This person MUST have experience with the implementation, configuration and management of a Service Desk Solution. Preferred solutions are: CA Service Desk, Alteris, LANDesk or Remedy. Along with that background, the ideal candidate will possess skills in the areas of system administration, system monitoring and business analysis.
Summary:
This position is responsible for implementing a new enterprise monitoring solution, defining best practices, policies and procedures for system monitoring and event management. In addition, this position will be responsible for implementing a new service desk solution for request, incident, problem and change management. The candidate must be enthusiastic and motivated to develop new skills and adapt to changing business requirements.
Responsibilities:
The qualified candidate will perform a variety of assignments associated with system monitoring, ticketing, asset management, incident, problem and change management; including installation, configuration and maintenance of these tools and systems. The individual will assist various technical and development teams to gather monitoring requirements and define alert thresholds, also ensure proper notifications for events are being received by appropriate teams. Strong interpersonal skills, self-motivation, and keen attention to detail are important. Analyzing system failures, troubleshooting end user and Server Side issues, responding to internal customer requests for features or changes to the monitoring, ticketing and asset tracking systems; some off-hours support may be required.
Essential Duties:
Assist with the installation, configuration and management of the monitoring infrastructure in both physical and virtual environments.
Assist with the installation, configuration and management of the service desk system, including ticketing, incident, problem and change management.
Assist with the installation, configuration and management of the asset management system. Ensure all computer assets are properly configured to be monitored and tracked by the system.
Assist in the definition of processes and procedures around asset management and event management.
Work with UNIX and Windows administration teams to ensure new systems are proper configuration for monitoring and asset management.
Coordinate activities with vendors as required.
Create and maintain documentation and procedures.
Knowledge, Skills and Abilities:
Bachelors Degree in Computer Science or Information Systems
5+ years experience in Information Technology as an applications administrator, monitoring systems administrator and/or service desk administrator.
Knowledge of HPOV, Nagios, or Cacti
Heavy experience with Service Desk solution (REQUIRED) and Asset Management (preferred)
Skills/Knowledge:
Basic UNIX/Linux system administration skills
Knowledge and experience with syslog and Windows event log
A solid understanding of the operating system and applications; understands memory & CPU utilization, network & disk I/O, inter-process communications, network file systems
Network communication protocols: HTTP, HTTPS, XML-RPC, DNS, DHCP, SSH, SCP, FTP
If interested, please send resumes or call for more info.