Systems Analyst/Jnr Project Manager

New South Wales  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

This position involves supporting the Systems Manager to manage strategic systems projects and development from inception to execution to increase productivity, reduce costs and improve customer experience. The ideal candidate will be a Junior Project Manager or a System Analyst with experience of managing projects end to end within the telephony and interactive voice response platform.Key responsibilities:
  • Mapping and documentation of processes including identification of new or changed processes due to implementation of systems or projects
  • Development of key project related documents including Business Cases and Business Requirements
  • Cost Benefit Analysis for any system development or enhancement
  • Coordination and review of training documentation for new systems, system development and projects
  • Definition and coordination of customer communication requirements for projects
  • Definition and coordination of voice telephony requirements for projects
  • Documentation, coordination and execution of UAT for Credit Operations systems managed by Systems
  • Providing support to administrators and users during deployment of new systems
  • Documentation of project interactions including workshops and meetings
  • Track and communicate progress of projects across Credit Operations
Key requirements
  • Excellent communication abilities - both written and verbal as the role involves significant interaction with stakeholders
  • Experience with Interactive Voice Response or telephony applications
  • Solid relationship building/management skills
  • Strong team player
  • Strong Project Management skills and experience in project initiation and execution
  • Problem Solving/Analytics skills and experience
  • Good process mapping skills
Highly desirable
  • Good understanding of Credit policies, UCCC, Code of Banking Practice
  • Good understanding of Australian banking/consumer lending industry
If you feel you would be suitable for this position please send your Resume today.
  
Please quote Job Reference SYDCSC_TF28036 when applying for this role.
Start date
n.a
From
Generic Network
Published at
11.11.2011
Project ID:
267085
Contract type
Freelance
To apply to this project you must log in.
Register