Description
No 3rd Party or H1 Visa
Accountabilities include:
• Manage the overall service delivery of all IT Security/Risk systems
• Monitor all service levels and contractual commitments for the IT Security/Risk Tower
Provide IT Security/Risk technical knowledge and coaching to Service Delivery Managers
SKILLS
The Tower Consultant will be an overall, effective manager, communicator and leader. He/she will be a proven team leader, able to conceptualize, plan, document and communicate effectively. The qualified candidate will possess energy, as well as have the experience and ability to manage outcomes in a managed services environment.
The successful candidate for this position will have the following skills:
Required:
• Deep technical understanding of the IT Security/Risk discipline
• Proven experience in IT infrastructure planning and development
• Strong knowledge of ITIL processes
• Ability to work with other IT and business leaders to develop an understanding and alignment with the organization’s goals and objectives
• Strong understanding of project management principles
• Excellent written and oral communication skills
• Strong leadership and team building skills
• Excellent interpersonal skills
• Ability to present ideas in business-friendly and user-friendly terms
• Ability to create business cases
• Experience working in a team-oriented, collaborative environment
• Highly self-motivated and self-directed
• Proven analytical, evaluative, and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Demonstrated ability to develop and implement an organizational vision Minimum Training & Experience: • BA/BS in Computer Science or Information Systems or related field or equivalent work experience and/or certifications
• 7 years in technology organizations with 5 years of working with the IT Security/Risk environment
• Experience managing the delivery of IT infrastructure services
• Proven experience in strategy, planning, and execution
Preferred Qualifications: Preference will be given to candidates, who in addition to meeting the minimum qualifications also possess the following:
• Demonstrated experience with an organization with multiple business units with remote locations
• Experience in regulatory compliance, as it relates to IT Security/Risk
• Understanding of the IT Security/Risk sections of the outsourcing contracts including SOW and SLAs
• Experience managing an IT Security/Risk Program
• Experience interacting with state and/or elected officials
• Experience working in an outsourcing environment
• Experience managing IT Service Delivery Management in significant IT outsourcing relationships for infrastructure services