Description
Experis is looking for an experienced Change Management Lead to join their client's project team in downtown Chicago. Project team is working on replacement of two key infrastructure tools with a comprehensive CMDB (Configuration Management Database) solution.
Role Summary:
Looking for a Change Management lead to coordinate change activities, training, communications, and process updated with internal user communities
Key Responsibilities:
- Work with workstream leads and stakeholders to identify and classify program requirements and priorities and obtain stakeholder agreement and signoff on same
- Assist with design and creation of end user processes and instructional documentation to support functional processes in new tools
- Create and conduct training with key user groups
- Facilitate user acceptance testing where necessary with new tools
- Coordinate communications with stakeholders and end user groups
- Other Change Management activities as agreed upon during the plan & analyze phase
Skill and Work Requirements:
- Experience with:
o Gathering and documenting functional requirements
o Process documentation planning and creation
o Communications planning and preparation
o Training preparation and execution
- Experience in leading a team of Change Management personnel over multiple workstreams
- Strong written and verbal communications skills
- Self-starter does not wait to be told what to do or what to look for
- Ability to identify and propose solutions to issues and identify when escalation is necessary
- Flexible work style able to work well with different cultures and work styles