Description
Hands on Operations Director with demonstrable experience working in a transactional environment needed for major Global organisation based in the city. We need a "do-er", not a strategist, someone sharp and enthusiastic who can personally drive operational performance and productivity. We need an Operations Director to coordinate and ensure quality output and a best in class level of efficiency and productivity whilst ensuring clients are provided with a quality and transparent service. Must have Operations Director experience of running large scale (500 Full time employees +) operations, offshore relationships and global supply chains.
Operations Director Key Accountabilities:
To plan and prioritise key deliverables to ensure departmental objectives are met and team are aligned to the organisation and client corporate goals
To ensure resources are managed effectively, operational costs are controlled and reported accurately and transparently
To ensure that operational metrics are Embedded within the organisation and proactively and demonstrably used to evaluate and improve performance
To seek ways to further increase the quality of the operational performance through the provision of effective methods and strategies
To create/maintain a "best in class" operation that can be leveraged for sales opportunities
To ensure that the customer experience demonstrably improves year on year
To improve communication/coordination in order to improve efficiency of support services
To take the lead on major operational change projects
To proactively manage client relationships and expectations