Description
Our client, a large global IT outsourcer and business solutions provider, currently has an immediate requirement for a Helpdesk Operator to work within their service centre team.
The position initially is a 3 month contract, but is likely to extend indefinitely in 3 monthly increments.
The responsibilities of the role are;
- Monitoring and review of email queue, contacting customers as required to confirm requirements of requests
- Entering of requests from faxes, assignment of complex requests from the Remedy queue involving contact with the client as required
- Escalation of requests from email queue and telephone calls
- High focus customer support role with strong focus on meeting customer service levels
The desired skills and experience needed to be considered for this position are;
- Strong team player
- Exceptional interpersonal skills
- Diligent and committed to getting the job done
- Desire to face a challenge head on but never compromising on quality
- Outstanding customer service skills
- Able to deal with all situations and to portray a customer service attitude over the phone
- Service Centre experience preferred but not essential
- Previous IT Experience is preferred but not essential
If your skills and experience match the above criteria, please contact Adam Fife for further information on this opportunity.
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