Sr ITSM System Administrator

New Jersey  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Title: Senior ITSM Systems Administrator
Location: Newark, NJ
Type: 4 Month Contract
# of Pos: 1

Position Summary
CCCi's client has an immediate 4+ month contract opportunity for the top-level administration and management of IT.'s Service Management (ITSM) tool and business function. This role functions as the resident expert on the Service-now application, implements, develops and incorporates the Information Technology Infrastructure Library (ITIL) best practices for Incident, Change, Service Delivery and Support into the application. This position provides daily support of the Service-now platform including configuration, Scripting, and administration. In addition, he or she will ensure adoption and enforcement of existing practices related to ITSM and actively generate process improvements; supports and drives change; and addresses difficult circumstances in creative ways.

Basic Requirements:
- Bachelor's degree in Computer Science or a related technical field
- At least two years hands-on experience in the implementation, configuration, design, operation and/or use of one or more leading IT service management tools (eg Service-now, BMC Remedy, HP Service Manager, CA Unicenter), or
- Without a Bachelor's degree, at least four years hands-on experience with the implementation, configuration, design, operation and/or use of one or more leading IT service management tools.
- ITSM/ITIL experience
- Prior experience in a Service-now (or other ITSM application) implementation effort
- Two or more years of experience in IT operations, application development, and/or IT support
- Strong analytical skills for problem solving
- Strong communication skills to collaborate with others to solve problems
- Demonstrated ability to learn complex concepts quickly.

Preferred Requirements:
- Experience in Service-Now administration and configuration management
- Experience with CMDB and tool integrations (web-service) and external data sets
- ITIL v2 or v3 Foundations certification
- JavaScript/HTML experience
- SaaS vendor management skills
- Project management experience

Other
- No 3rd Parties
- Local Candidates Only
- Any offer is contingent on the completion of a details background check and drug screen

Required skills:
ITSM, ITIL, Service-Now, implementation, administration, Scripting

Start date
ASAP
Duration
4 Month Contract
From
Generic Network
Published at
22.11.2011
Project ID:
271188
Contract type
Freelance
To apply to this project you must log in.
Register