Incident Manager - Incident, ITIL, Infrastructure, Applications

London  ‐ Onsite
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Keywords

Description

Incident Manager – Incident, ITIL, Infrastructure, Applications


Up to £40,000 + competitive bonus + excellent benefits package


A global corporation within the financial services is seeking an ambitious and experienced Major Incident Manager to join their team in Birmingham. You will have a proven track within a Support environment and have a broad knowledge across a range of IT technologies. You will provide support and guidance during major incidents and look to bring together the relevant departments to rectify issues and resolve them and look at longer term solutions and preventions and ensure these are followed through.


Key Responsibilities:

  • Incident/Situation/Problem Management
  • Manage the major incidents
  • Regular communication on major incidents to internal customers
  • Co-ordination between multiple teams for effective resolution
  • Ensure changes implemented to fix are raised retrospectively

Key Competencies:

  • Overall understanding of ITIL or ITIL qualification
  • Strong exposure to Incident Management within a pressurised environment
  • Excellent written and verbal communication skill
  • Ability to manage multiple vendors
  • Good experience managing conference calls or incident resolution meetings
  • Excellent decision making capabilities with assertive approach
  • Ability to work well under pressure and to tight timescales
  • Previous experience working on the service desk
  • Degree educated

This is an exciting new opportunity for an ambitious candidate who is looking to develop a fantastic career within the financial services – please send your CV now for consideration.

Cornwallis Elt is an Employment Agency and is listed in The Sunday Times Virgin Fast Track 100 list of the UK 's fastest growing private companies for  2006, 2007 and 2008.

Start date
n.a
Duration
Permanent
From
Generic Network
Published at
24.11.2011
Project ID:
272985
Contract type
Freelance
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