Description
DESCRIPTION
The Managed Security Services Monitor oversees the daily responsibility of managing a Remedy based ticketing system and incoming phone support. Tickets and phone support will be evaluated by ticket/call severity for further notification and processing to Tier 2 and Tier 3 staff. For Severity 1 and 2 (outage) type of tickets/events, will have the responsibility of engagements with LEC per customer for Circuit testing and possible Vendor engagements for hardware/software dispatches.
Will be positioned in a Security Operations Center performing entry level troubleshooting skills to devices such as:
- Cisco PIX Firewalls
- Routers
- Switches
- Checkpoint Firewalls run on Solaris and Nokia IPSO platforms
- WebSense URL Servers
- Lucent Brick Firewall
- Blue Coat and NetCache Proxy Servers
- Cisco Intrusion Detection
- Enterasys Dragon Sensors
- McAfee Anti-Virus
- Trend Micro Anti-Virus
- Baytech modems
- US Robotics modems.
Qualifications
- Cisco Networking skills are required at Entry to Intermediate level (2-4 years experience).
- Good Customer Service skills for internal and external customers with the ability to follow mandated Standard Operating Procedures, process flows, and Network Documentation.
- Excellent written and verbal communication skills.
- Ability to work well with others, multitask efficiently, and be willing to be self sufficient in skills development growth.
- Network Security and Firewall knowledge desired.
- CCNA or equivalent skill level.
- TCP/IP expertise.
- Cisco Pix knowledge a plus.
- Expert with Blue Coat Proxy.
- Customer Service skills a must.
- Cisco Router Configuration & troubleshooting experience.
- Entry level Unix (Solaris/Linux) experience required.
- Intrusion Detection skills desired.
SKILLS
TCP/IP, Checkpoint Firewall, Cisco Pix, Blue Coat Proxy, Security Technology/Experience, Customer Service, Cisco Router Configuration & troubleshooting, Unix (Solaris/Linux), Intrusion Detection
Synectics is an Equal Opportunity Employer.